4 Simple Steps to Achieve Digital Maturity

DocuSign's Knowledge Market provides a step-by-step guide to help your business achieve digital maturity, starting with this blog.

Agreements are everywhere. From sales contracts and job offers to purchase orders and beyond. A modern, digital System of Agreement enables businesses to deliver value faster to customers, partners and employees.

Every company has a System of Agreement, they just mightn't realise it yet. For most, it involves a complex web of manual processes, people, and legacy technologies to prepare, sign, act on, and manage agreements. This “system” is likely fragmented with different areas of the company each doing their own thing. This fragmented approach takes its toll in money, time, customer experience, and employee satisfaction.

Understanding your organisation’s digital maturity can accelerate your path to simplifying agreement processes – reducing that legacy toll on your business. Our Knowledge Market is here to help. With this step-by-step guide you can go from insight to action efficiently.

To give you a taste of what's in store, here's a summary of the stages required to achieve digital maturity:

1) Assess your current level of digital maturity

Take our rapid assessment quiz to assess your level of digital maturity and where to begin in just 3 minutes. Or, conduct a more in-depth business maturity assessment either on your own or with our help to reveal your organisation’s competence in the four key phases of coming to agreement: Prepare, Sign, Act, and Manage.

A Business Maturity Assessment will help you better understand your current state, and the pathways to modernisation. For each question in the assessment, the intent is to score your level of digital maturity. For example:

  • Prepare: How do you locate and collect the documents, forms, and versions you need for a customer agreement?
  • Sign: How do you get your agreement to a customer?
  • Act: Once your agreement is executed, what happens next? What actions are triggered?
  • Manage: How do you store and retrieve your agreements?

2) Develop an Opportunity Map

We often recommend going through the exercise of developing an Opportunity Map, which will give you a step-by-step outline and project plan for implementation and the ability to benchmark against industry peers.

When creating an Opportunity Map, you will follow these three steps:

  • Evaluate your current processes
  • Determine which stage to start with
  • Establish how you will implement the necessary changes (i.e field enablement, support, etc.)

3) Define the KPIs

What good is a modern System of Agreement if no one is using it? From strategy to execution, you need a framework for clearly defined KPI’s to gauge success.

A common best practice for staying on track is to develop and maintain a Success Plan that targets key areas and provides a dashboard view of the status and health of each area for an organisation. It’s also important to have an Adoption Plan to articulate your objectives (e.g. saving time, reducing cost, improving customer experience, etc.) and prioritise accordingly.

4) Learn from the experts and your peers

One of the easiest ways to accelerate results with DocuSign is to learn from others’ digital journeys. The short-list of lessons learned and best practices from our Customer Success team members, who work directly with thousands of customers helping them to navigate their digital transformations, includes:

  • Starting small and growing the use cases gradually
  • Having a plan and support from across your organisation
  • Staying focused and asking us for help

Next step: visit the Knowledge Market

We understand that the motivation and perseverance required to become a truly digital business leveraging a modern System of Agreement can be daunting – and we know that success when you achieve it is deeply satisfying.

The DocuSign Knowledge Market contains over 100 articles, whitepapers and tools to help companies learn best practices and successfully capture value from their eSignature solutions and the DocuSign System of Agreement Platform.

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