Lean operations and delightful customer experiences are at the centre of every successful small business. With limited time and resources, DocuSign customers adopt our e-signature solution to improve the speed of doing business, build trust with customers, and improve operational efficiency.
Below, I’ve highlighted five of our SME customers to showcase how they are using DocuSign to build and run a successful business they are proud of.
Finish Line Features: Increasing investor agreement completion by 75%
Top use case: Investor relations
Finish Line Features produces award-winning documentary films, including Code: Debugging the Gender Gap, Running for Jim, and Bias. To collaborate with partners and market the film, Robin Hauser, Direct and Producer of Finish Line Features spends a lot of time on the road and is often given short turnaround times to execute agreements in the midst of many other tasks.
DocuSign’s mobile app enables Finish Line Features to sign investor agreements 75% faster – reducing turnaround time, improving productivity and solving business needs on-the-go.
“A corporate sponsor told me they would financially support my film project, Bias if I could sign an agreement that day by 5pm. I was in Park City at Sundance in a huge snowstorm and the Wi-Fi was down. I was snowed in, so I couldn’t drive anywhere to find Wi-Fi. I used my DocuSign mobile app to sign the agreement and execute the transaction from my phone. It took less than five minutes. How awesome is that?!” – Robin Hauser, Director, and Producer.
Chanje: Reducing the cost of HR paperwork by 80%
Top use case: New-hire onboarding agreements
Chanje is an original equipment manufacturer (OEM) delivering electric vehicles and turnkey energy infrastructure services for the “last mile” industry. It creates sustainable solutions that improve how companies move people and packages from transportation hubs to their final destinations.
People are at the core of Chanje’s business and, now, Chanje works effectively with customers internationally to execute agreements that once took weeks in minutes. DocuSign improved the speed and cost of getting new hire paperwork signed by 80%, allowing their HR and Operations Manager to get signatures from six people in three different countries in a span of 24 hours.
“As a start-up in growth mode, being able to move fast and remain organised is of key importance for us. DocuSign provides us with a service that is efficient, intuitive, easy to use for all parties, and secure.” – Winter Morvant, HR & Operations Manager.
Collective Retreats: Doing business in remote locations
Top use case: On-site supplier agreements
Collective Retreats enables travellers to explore and stay in nature without sacrificing any luxuries. With teams, customers, and partners who are often working in remote locations with spotty internet access, Collective Retreat needed a technology platform that enabled the completion of business contracts regardless of location.
DocuSign serves as an on-the-go solution that helps Collective Retreats seamlessly complete agreements with customers and partners in a matter of hours, driving not only operational efficiency but also a superior customer experience even in remote locations.
“DocuSign is absolutely the most useful digital business efficiency platform we have at Collective Retreats. We’re unique in that we’re often required to have 100% business capacity from very remote locations – in a tent on the top of a mountain, from a helicopter, on horseback, or even in the middle of the woods on cross-country skis. We use DocuSign for everything from corporate documents, customer and partner agreements, to internal team workflows and approvals. The iOS and mobile functionality of being able to take file formats of any type from the cloud or email, or even from scratch – seamlessly get them into DocuSign – and coordinate multiple people signing in complex order is amazing. DocuSign is a critical part of our business. As CEO and founder, I utilise it every day, multiple times a day. I only wish all of our other software and mobile platforms were as powerful, efficient, and helpful as DocuSign.”– CEO and Founder, Peter Mack.
Garage Hop: Driving customer acquisition to build trust
Top use case: Property lease agreements
GarageHop provides a technology platform to connect owners of empty parking spaces with customers in need of a spot to park either short or long-term.
DocuSign provides a tool for owners and customers to come to sign a lease agreement, improving customer acquisition and retention by working with DocuSign’s trusted brand.
“At GarageHop, we strive to deliver efficient parking management for apartment buildings. As a start-up, we must build trust to convince customers to try something new. To us, DocuSign is more than just the best way to handle legal agreements, DocuSign is our partner in building trust with our customers.” – CEO and Founder, Helene de Martineaud.
Kasa: Reducing new customer onboarding time by 50%
Top use case: New customer contracts
Kasa Solutions is a practice management software that enables mental health professionals to manage their private practice by providing credentials, billing, and design services. One of Kasa Solution’s core beliefs is that mental health professionals should be focused on serving their clients, so they are focused on creating an onboarding experience that eliminates the time-intensive administrative paper processes.
By incorporating DocuSign into this process, Kasa reduced its new-customer onboarding time by over 50%. Instead of printing, signing, and faxing paper agreements, patients and therapists can simply e-sign. Kasa boasts a five-star rating on Capterra, partly due to the customer-centric experience it has created.
“I had a new customer comment on how impressed they were that we use DocuSign. Being in the technology space, it provided credibility to using technology to do something simple like signing a contract agreement.” – Ben Fuehrer, Account Executive.
To see how DocuSign can accelerate the growth of your business, contact us.