62 percent of people in the UK feel uncomfortable about sending documents by post. Fear of delays and items going missing are making posting paper an increasing concern.
Germany shares the UK’s concern for delays in its postal service; over one-third (34 percent) of Germans are worried that mailed documents won’t arrive in time. 31 percent of those in the Netherlands also expressed a discomfort over posting physical documents. Overall, almost half (47 percent) of Europeans feel uncomfortable about sending important paper documents in the post.
Royal Mail offers compensation of up to £50 for lost Signed for Delivery items and up to £20 for standard delivery. Lost documents can be worth more than £500, however, in wasted resources and recovery. Countries including Germany and the Netherlands offer no compensation at all for untracked mail.
British watchdog Postwatch has previously estimated that Royal Mail loses 14.4 items every year in the UK, with 60 percent of missing post being delivered to the wrong address. Only half of this mail was then delivered to the rightful recipient.
In 2015, Royal Mail lowered the timescales for an item to be considered lost from 15 days to 10 days. Some 100,000 items do not reach their destination until 15 or more days have passed.
The amount of post delivered by the Royal Mail has fallen by about a quarter in recent years as people in Britain turn to electronic communication like text message and email. The number of complaints about missing post, however, has risen.
The Digital Solution
Digitising documents is an easy solution to this problem, providing peace of mind as well as instant arrival to the desired recipient, no matter where they are and on whatever device they are using. With e-signatures, there is no chance of documents falling into the wrong hands or going astray.
Read about other cultural nuances affecting business approaches and consumer appetite in Europe in our new eBook.