When you’re a busy property agency with a ton of paper-based processes and an international customer base, how do you go about signing off tenancy agreements quickly, while simultaneously improving the customer experience?

We discussed in our last post the importance of ensuring customer success to the success of your business. Part 2 of our Customer Success blog series celebrates one of the UK’s leading providers of residential property services, LSL Property Services plc.


Digitising the Property Industry 

Brian Judd evaluated the lettings part of the business where he felt that efficiency and response time could be improved. He, therefore, sought to implement an eSignature tool. The aim? Ensuring that customer satisfaction rapidly increased by delivering and returning paper-heavy letting agreements in minutes rather than weeks

“With the competition within the industry, digitising the processes is an absolute must to stay ahead. The majority of customers are really excited to use DocuSign; the level of customer satisfaction has improved massively.”


Now with DocuSign in their digital toolbox, LSL Property Services is building a trusting business relationship with its clients, who have the option to be more involved and can electronically sign the documents regarding their properties.

Click here to read in more detail LSL Property Services’ success story. Or if you’re in a rush, you can watch what Brian Judd had to say below.

Quick Wins

  • Tenancy agreements signed in under 10 minutes by overseas landlords
  • Improved customer satisfaction coupled with huge cost savings
  • Invoices signed in minutes rather than weeks, across multiple locations


How are you using digital tools in the property industry? Share your success stories in the comment section below or come along to the Property breakout at MOMENTUM`16 London. You’ll hear from property professionals who have created a 100% paperless transaction process to delight customers and simplify the way they do business.


>>> Read Part 3 <<<