Half of HR professionals want to digitise business processes to improve security, according to research from DocuSign.

Digitising business processes in HR has many benefits, from faster onboarding and reduced contract turnaround time to clearing office space of overflowing filing cabinets. Security is a significant benefit, however, particularly now that the GDPR is in effect and the protection of personal data is at its core.

According to Article 32 of the GDPR, “the controller and the processor shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk”. These measures include encryption of personal data, ensuring confidentiality of processing systems and having the ability to access data after a technical fault. The security measures taken must satisfy the “confidentiality, integrity and availability” of personal data.

A question of trust

With this in mind, implementing e-signature is one such measure that can satisfy certain requirements the GDPR. DocuSign holds certifications such as ISO 27001:2013 that are based on comprehensive assessments and audits to assure global information security. DocuSign can also offer confirmation of information security controls, such as SOC 1 Type 2 and SOC 2 Type 2.

Becoming (and staying) compliant with the GDPR and its security policy is something that Europe’s HR departments are conscious of — and working to resolve. Half (50 percent) of HRs consider security as the main driver for taking a business process digital. 40 percent consider security to be a specific benefit of implementing e-signatures. Furthermore, when it comes to choosing an eSignature provider, more than three out of four HR professionals (76 percent) considered security to be the most important criterion.

The business response

These are some of the findings of a study conducted by DocuSign into the European consumer’s appetite for digital services. The study gives insight into the attitudes of sales departments towards electronic signature and digitising processes, and their role in supporting businesses to meet the demands of their customers and avoid digital extinction.

Other insights into HR leaders’ digital expectations include:

  • A quarter of business professionals cite HR as a department holding back digital progress
  • 38 percent of HRs considered their own department to be the company’s main stumbling block in achieving digital transformation.
  • Two-thirds of senior decision-makers say that they have recommended eSignatures to other teams

Find out more by downloading the eBook, How to Meet Digital Expectations in HR: A European Study.