Employee experience: How to empower employees at work

employee experience

Many organisations are focusing on empowering employees and increasing productivity in the workplace. With this in mind, a recent study by Forrester found that 53 percent of organisations are prioritising their employee experience in the next year.

There’s a huge pressure for company leaders to invest in and adapt to modern technology to improve the employee experience as a whole. In this digital world, employees expect a productive and enjoyable work experience. And, with the help of this technology, leaders can also take back time to focus on what matters: their people.

Joan Burke, Chief People Officer for DocuSign believes that once you have the modern technology in place, the key to a positive employee experience lies in creating a culture of empowerment.

“We don’t just want to be the best place to work, we want to be the place where people feel empowered to do the work of their lives.”

Why empower employees?

Burke shares how investing in manager training, embracing failure, and empowering employee decision making have been crucial to creating a culture where employees take ownership of their careers.  What’s more, employees feel comfortable making decisions that push themselves and move the company forward.

employee experience

Invest in your managers

Millennials, especially, value growth opportunities at work. For Burke, a huge part of helping employees grow is giving them the chance to fail and learn from their mistakes.

“At DocuSign, we train managers to empower their employees to take risks (as long as it isn’t catastrophic to the business) and tackle tough problems,” she says.

Empower employee decision making

“We’ve found that when employees trust their managers to support them—even when they fail—they are more likely to innovate and take ownership over their work without waiting to be told what to do,” says Burke.

Additionally, research shows that trust and space between employees and managers leads to higher job satisfaction, and increased commitment to the work.

Find out what matters to your employees and prioritise it

Many HR departments are now focusing on understanding and improving employee experience using online tools to measure employee satisfaction. You can use these tools to find out whether or not your initiatives are actually working by asking your employees for their opinion.

At DocuSign, every employee self-review form asks the questions, “Are you doing the work of your life?” and “What can we do to help you do the work of your life?”. “You can’t define what empowerment will mean for every employee, but you can use the information from your surveys to ensure employees have the support and tools to define it for themselves,” says Burke.

Burke believes that while everyone is competing for similar talent, companies that encourage empowerment and enable employees to do the work of their lives will rise above the competition.

Looking for more information? Our best practices whitepaper outlines seven important ways HR teams can make meaningful progress in their digital transformations.

employee experience

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