Quick Tip: How to delete, decline or void envelopes in DocuSign

Are you wondering how to void, delete or decline an envelope in DocuSign? Or which is the best choice to make? Many users wonder which option to choose when managing envelopes. Here’s a guide to what each option does and a few considerations to keep in mind before selecting an option: 

How to void an envelope - voiding envelopes in DocuSign (Sender):

Voiding envelopes in DocuSign is an easy way to cancel the envelope. If you’ve made an error, follow the instructions to correct an envelope instead. Void when you no longer wish to use that envelope. Here are some of the main facts about voiding envelopes:

  • Voiding envelopes in DocuSign cancels the signing process for any remaining signers and places a VOID watermark on the document(s). 
  • All recipients will receive a final notification that the envelope has been videos, and senders are required to enter a void reason when voiding envelopes.
  • Envelopes that have been voided will remain in your Inbox or Sent folder until you delete them.

Note: Any signatures collected on the envelope prior to voiding will become invalid. You may Clone an envelope after voiding it to correct and resend for signature.

To void an envelope you’ve sent, follow these steps:

1. Navigate to the Manage page in DocuSign eSignature and locate and select the envelope you want to void.

2. Click the drop-down arrow to show the actions menu and select ‘Void’.

 

3. Enter a brief reason for voiding the document. This reason is included in the email notification sent to recipients and is added to the envelope ‘Details’ and ‘History’ views.

4. Confirm by clicking VOID.

The envelope has been voided. A VOID watermark will be applied to the document(s) and any signatures already collected on the envelope are now invalid. Recipients who have not yet signed can no longer view or sign it. For recipients who have finished signing and the sender, voiding does not restrict their access to it.

How to decline an envelope - declining envelopes in DocuSign (Signer):

It’s best to decline an envelope if you are a recipient and do not wish to sign the document you have received. Here are a few things to keep in mind about declining envelopes:

  • Declining an envelope cancels the signing process for any remaining signers. 
  • The sender and other recipients will receive a final notification that the envelope has been marked as declined and cannot be completed. 
  • A signer is required to enter a decline reason when declining an envelope.
  • Envelopes that have been declined will remain in your ‘Inbox’ or ‘Sent’ folder until you delete them.
  • Any signatures collected on the envelope prior to declining will become invalid. As a sender, you can clone an envelope after a signer declines it to correct and resend for signature.

Note: If there are multiple recipients in a sequential routing order, only recipients that have already signed will be notified that the envelope has been declined.

To decline an envelope you've received, follow these steps:

1. Open the email from DocuSign and click REVIEW DOCUMENTS so you can view the document before declining it.

2. In the upper-right of the envelope, click OTHER ACTIONS and select ‘Decline to Sign’.

decline-to-sign

3. Enter the reason for declining the envelope, then click CONTINUE and DECLINE TO SIGN.

  1. decline-to-sign

4. Click Exit.

decline-to-sign

The envelope has now been declined, and any signatures already collected on the envelope are now invalid.

How to delete an envelope in Docusign - deleting an envelope in DocuSign:

You can delete a Docusign envelope in some instances, but as a sender, you can only delete an “In process” envelope if you are the only signer. When you are signing the envelope, you can delete any “In process” documents you receive. Here are some key facts to be aware of when deleting an envelope:

  • A draft envelope can be deleted.
  • An ‘In Process’ envelope can be deleted if it has been sent and is awaiting signatures from recipients. Deleting an ‘In Process’ envelope does not void or decline the envelope. Recipients will still receive reminders to sign the envelope until it is voided or until it expires.
  • You can delete an envelope that is completed when it has been signed by all parties and is complete.
  • You can delete an envelope that has been voided by the sender who has cancelled the envelope. 
  • You can delete an envelope where the signer has declined to sign.
  • Deleting a DocuSign envelope removes it from your ‘Sent’ or ‘Drafts’ folder and places it in the ‘Deleted’ folder. 
  • Envelopes in the ‘Deleted’ folder will be purged within 24 hours.

Note: If you do not have a copy of the document(s) in the envelope saved and the envelope is purged from the Deleted folder, you will not be able to access the document(s). To download a document from an envelope you’ve sent or signed from your inbox, double click the envelope, and then click Download.

To delete an envelope you’ve sent or received, follow these steps:

1. From the ‘Manage’ page, locate the envelope you want to delete.

2. Click the drop-down action list for the envelope and select ‘Delete’.

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delete-an-envelope

 

3. The envelope is deleted and placed in your Deleted bin.

The envelope has been moved to the ‘Deleted’ folder. It will be purged from the ‘Deleted’ folder within 24 hours.

If you are not already using DocuSign eSignature, get started with our free 30-day trial. Discover more about using eSignature and quick tips for bulk sending documents and setting a signing order for recipients in eSignature. 

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