If your email address has changed, you can easily update your account to use the new address. After updating, you will use the new email address to log in to DocuSign. Any new DocuSign notifications will be sent to that address. The process is similar for both the DocuSign Classic Experience and the New DocuSign Experience. The steps for both are outlined below.

Note: A notification of the update will be sent to the old email address; however, you do not need access to the old email account to complete the update.

DocuSign Classic Experience

To change your email address in the Classic DocuSign Experience follow these steps:

  1. Log in to your DocuSign account, click your Profile Image, and then click Preferences.
  2. Under Member Profile, click Change Email.
  3. Enter the new email address and click Next.

    Note: An email message will be sent to the old address as a notice of the change. Another email will be sent to the new address to verify the change.
  4. Log in to the email account for the new email address, open the confirmation email from DocuSign, and click Confirm Email Address.
  5. Click Next.

The email address has been updated. You're ready to log in to your account and will receive DocuSign notifications using your new email address.

New DocuSign Experience

To change your email address in the New DocuSign Experience follow these steps:

  1. Log in to your DocuSign account and click Preferences.
  2. Next to the current email address, click Edit.
  3. Click CONTINUE.
  4. Enter the new email address and click CHANGE EMAIL.

    Note: An email message will be sent to the old address as a notice of the change. Another email will be sent to the new address to verify the change.
  5. Log in to the email account for the new email address, open the confirmation email from DocuSign, and click Confirm Email Address.
  6. Click Next.

The email address has been updated. You're ready to log in to your account and will receive DocuSign notifications using your new email address.

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