By: John Zurawski Vice President of Marketing, Authentify Inc.
Tying Silicon-based Digital Business to the Carbon Units (Humans) Behind the Keyboards.
Unless you are running a computer-based trading firm in which computer controlled accounts are trading with other computer controlled accounts, your digital business is more likely at the intersection of carbon and silicon, that is, the intersection of people and computers. The computer, a silicon based entity, will attempt a task as many times as it takes to succeed unless told otherwise.
Carbon-based life forms like we humans, need some time for lunch, can get bogged down with details and sometimes even forget to do things. Tools that help us accomplish routine but important tasks more quickly allow us more time to pursue more strategic activities. At Authentify we have found DocuSign’s document management and eSignature solution has slashed the time devoted to moving and signing documents, as well as preventing some from slipping through the cracks. Non-disclosure agreements are a great example. The NDA is a necessary evil for some business deals, but often not a high priority. We used to find our customers and partners would “agree to agree”, but the paperwork would lag behind. The DocuSign process permits pushing an NDA from signatory to signatory, tracking changes and auto-reminding us there’s a document out there that needs attention until it’s completed. No more slipping through the cracks.
Being in the security space, Authentify often does business with firms that, for compliance purposes, must be able to demonstrate that a particular user was in control of their computer when a document was signed. In other words, an assistant or someone else didn’t actually wield the electronic signature. To tie an actual person to the keyboard, Authentify added a layer of its own technology to the DocuSign process. The technology from Authentify, an end-user authentication process, has become an optional feature available through DocuSign. Here’s how it works.
Within the DocuSign application the user can select an option that launches an automated telephone call seamlessly synchronized to the document signing process. The user sending the document specifies the telephone number the other party must answer to open and sign the document. The party receiving the document must be able to answer the telephone the sender has specified to open and sign the document. In addition, the recipient speaks a short confirmation into the phone and that utterance is recorded. The voice utterance bridges the gap between the cyber world and the real world and ties the actual person to the signing process. Having an actual voice recording removes any plausible deniability about the person behind the keyboard when the document was opened and signed.
For Authentify, the phone-based security process has added certainty and the DocuSign eSignature platform has streamlined the process and eliminated delays. If you’re going to be at the DocuSign MOMENTUM user conference, look for the Authentify kiosk. The Authentify staffers will be happy to show you how the process works.