The “Customer Spotlights” series shines a light on DocuSign customers who are benefiting from accelerating their business processes with e-signatures.

Thomas Rousseau, CFO of Veolia’s IT Group, was interviewed recently by our French counterparts and shared how the group has integrated DocuSign in Veolia’s “digital solution store”, which is a portfolio of technologies offered to Veolia’s subsidiaries.

Here’s a summary of the conversation.

Waste not, want not

The Veolia Group is the world leader in water, waste and energy management. With nearly 169,000 employees worldwide, the Group designs and provides water, waste, and energy management solutions which contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and to replenish them.

In 2017, the Veolia Group supplied 96 million people with drinking water and 62 million people with wastewater service, produced nearly 55 million megawatt hours of energy and converted 47 million metric tons of waste into new materials and energy.

Revitalising the contracting process

Anxious to optimise both its internal and external processes, the Veolia Group, which has already started its digital transformation journey, chose DocuSign to manage its digital transactions.

Prior to DocuSign, contracts could take several weeks to be signed, if at all. For a company focused on managing waste and creating energy, it was counterintuitive for its back-office systems to be hindering progress.

E-signatures were therefore deployed to accelerate the contracting processes and bring Veolia’s business processes up to standard while mitigating legal risks.

Energy-saving tech

The use of the DocuSign platform and its flexibility to create workflows in just a few minutes has enabled Veolia to standardise on the solution across several use cases related to its waste recycling activity. This, in turn, aids document tracking and visibility across the business as a whole.

As a result, the implementation of the electronic signature solution has produced a positive ROI, in part due to the rapid adoption of the solution by users. Ultimately, in addition to a fast document turnaround and significant time savings, DocuSign has increased the security of Veolia’s existing business processes while reducing the legal risks associated with supplier contracts between Veolia’s subsidiaries.

Desperate to quicken your contracting process? Contact us to see how we can help.