The “We Are DocuSign” blog series places the spotlight on employees from a variety of departments and provides a peek into what it’s like to work at DocuSign. This week, we sat down with Heather, Senior Director, DTM.
Q: What do you do at DocuSign?
At DocuSign, we are creating an entirely new category of business. It’s called Digital Transaction Management or DTM. Together with over 20 other organisations globally we have developed the criteria companies must meet to deliver the highest quality transactions — the xDTM Standard. Certified organisations attest to their ability to keep transactions protected (secure, private, compliant, and valid) as well as connected (available, scalable, universal, and interoperable). My focus is on the xDTM Standard as well as Trust Communications for DocuSign.
Q: What do your friends and family think you do?
My 5-year-old kindergartener would say that I protect people from bad guys. He thinks in terms of the good guys and the bad guys right now. As for other family members, they think I help establish and promote high levels of assurance around security and legality in the cloud.
Q: What is the best thing about working at DocuSign?
It’s a fast-paced, dynamic environment. It’s really interesting working here day-to-day, in such an innovative company and for the thought leader in the DTM space. I feel I am having a direct impact on the trajectory of this company while working with really smart collaborative leadership from the top down. It’s pretty exciting.
Q: What department do you work in at DocuSign and what does that team do?
I work for the Chief Legal Officer. His department — Legal and Risk Management – helps to manage risks and preserve the legal and ethical integrity of the company. While supporting the growth and progress of DocuSign, we’re also at the forefront of thought leadership in the risk management and legal arenas with standard development, publications, and participation in leading events and initiatives.
Q: How is that team different than other teams at Docusign? Is there anything special about your team’s dynamic?
It’s a smart, collaborative team. We are a little bit quirky. We have intelligent lawyers on one side with a lot of great corporate and start-up experience and savvy security folks on the other side with diverse, battle-tested backgrounds — some even from the military and secret service. What’s interesting is the different personalities and backgrounds that blend together to make our overall risk management and legal program very multi-faceted and comprehensive at DocuSign. We think of it as the “Trust team” because it’s all about trust. We’re leading the way and keeping the trust for DocuSign customers and employees.
Q: What is the best advice you can give to somebody starting a new job in your department at DocuSign?
Sit down with the people that you want to work with. Get to know them personally and professionally and establish good relationships. Also, make sure you’re prepared to be busy. Be prepared to be active. Be prepared to be stretched in terms of your skill set and what you can deliver. If that sounds fun and interesting to you, then you’re going to be a great fit.
Q: What traits do you most admire in your colleagues at DocuSign?
I admire my colleagues’ ability to be direct yet supportive. They have the ability to look at things from a business value standpoint in terms of what we’re delivering to customers and collaboratively discuss where we should put our time and resources for maximum impact. DocuSign is filled with smart people who care about building a great business.
Q: What traits do you think your DocuSign colleagues most admire in you?
My colleagues and peers have mentioned that they like that I take initiative. I am able to drive multiple efforts at the same time and to be focused on the goals and adding value.
Q: What is something most of your colleagues at DocuSign don’t know about you?
I’m one of the Guinness Book World Record Holders for the “The most people dressed as Smurfs”. Several years ago, one of my friends from business school was starting this initiative for the Bay to Breakers. The idea was that a lot of people would dress up for this footrace — and he thought wouldn’t it be fun to all dress up as smurfs? So, a bunch of people congregated, and we painted ourselves blue. Apparently, there was an old record — and we beat it. And then we all got certificates proving our achievement.
Q: What is your favourite snack from the DocuSign kitchen?
A: Hands down the sriracha cashews — which were the snack of the month last month. Those were good — I also like the Greek yogurt. I put granola and almonds on it. We also have a beverage of the month in the San Francisco office in addition to the snack of the month which mixes it up a bit. Keeps it interesting.
Q: Where is your favourite place to work or have a meeting at DocuSign and why?
A: My favorite is out on the patio on the 4th floor. When the weather is nice, I like to go out there for meetings — get my daily dose of vitamin D. I also like the Sign and Dine cafeteria.
Q: What is the best project you ever worked on at DocuSign and why?
The xDTM Standard — starting that in its infancy with the executive team and working collaboratively with companies like Visa, Intel, Microsoft, and HP to mature the effort and launch the first standard around DTM management. That type of opportunity is hard to come by in one’s career. I feel lucky.
Q: If you were not working at DocuSign and could do anything in the world, what would you be doing/do next?
I am doing what I want to do. This is where I want to be– if I wanted to be somewhere else, I would be somewhere else.
Q: What is the secret for you to happiness?
I think really it comes down to staying true to yourself and being aligned with what you want, and how you want to use your limited time on this planet. So, not wasting time on things that aren’t interesting or impactful. At DocuSign, I think people feel like they are part of something really significant and there is a very good energy around that.