Santander UK’s corporate onboarding and loan fulfilment solution rivals even digital-first banks
Santander UK’s SME, Commercial and Corporate Banking teams embarked on a project to improve their customer experience and digitally transform their inefficient, manual processes. The biggest driver of this transformation was the need to correct two of the biggest frustrations for business customers in securing loans: the onboarding process and time to cash.
With the DocuSign Agreement Cloud, Santander has drastically reduced the time it takes for new customers to open an account and access funds—allowing them to do so digitally, without the need to go to a branch or send paperwork.
Read the full case study to understand the steps they took to transform their business and the impact that it has had on their customers