DocuSign and COVID-19
Letter from Dan Springer, CEO
DocuSign’s products enable remote working, so we are in a position to help organisations of all types respond to COVID-19, the disease caused by the 2019 novel coronavirus. We recognise this is a moment to step up, and we are.
We have mobilised to accelerate critical agreements needed for healthcare, emergency services, education, small business lending, work from home, and doing business remotely. We have thousands of DocuSigners supporting our customers’ COVID-19 needs around the world: sales reps acting as inbound agents for “How can we…” requests, customer-success professionals advising on use-case implementations, product and operations personnel reconfiguring infrastructure to handle unique demand patterns, and marketing team members collecting and communicating what everyone is doing so the learnings are shared.
In the spirit of sharing our learnings, we’ve developed this regularly updated COVID-19 page as a resource. Below, it explains how we’re supporting customers’ responses to COVID-19, organised by industry and business function. The examples are based on actual customer engagements and are meant to be illustrative—we are doing far more than listed here.
So whether you are a customer or not, if you see something below that suggests we can help your organisation’s response to the crisis, please get in touch.
P.S. If you are a developer, administrator, or power user, we also have COVID-19 Resources for DocuSign Developers. It has links to relevant templates, support docs, and other technical resources.