DocuSign FAQ


DocuSign Overview

What is DocuSign?

DocuSign® is The Global Standard for Digital Transaction Management. Accessible anytime, anywhere on any device, global enterprises, business departments, individual professionals, and consumers in all industries solve their paper problems by replacing manual, paper-based methods with DocuSign. The result is accelerated transactions that increase speed to results, reduce costs, improve visibility and control, and delight customers. DocuSign helps you keep business digital with the easiest, fastest, most secure way to send, sign, manage and store documents in the cloud.

See How It Works
What documents are supported?

You can use DocuSign to sign virtually any type of document: .doc, .docx, .pdf, .xls, .xlsx, .txt, and more. DocuSign works with your documents, and is integrated into many of the tools and business systems you already use, including, Microsoft Office 365 (including Microsoft Outlook, Word, and SharePoint),, Dropbox, Google Apps, Google Drive, Microsoft Dynamics CRM, Microsoft OneDrive, NetSuite, SugarCRM. DocuSign is also available for iOS, Android, and Windows devices.

Who uses DocuSign?

Large multi-national enterprises, business departments, individual professionals, and consumers have standardized on DocuSign, with more than 130,000 new users joining the DocuSign Global Network every day. In addition, more than 100 million users worldwide in 188 countries have DocuSigned. Employees at more than 90% of the Fortune 500 have used DocuSign.

Learn more about our customers
Why do customers choose DocuSign?

Customers choose DocuSign for a number of key reasons. Learn why customers choose DocuSign for its product, platform, security, customer and partner programs.

Easy-to-Use Product: DocuSign is remarkably easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios—from the simplest to the most complex—and is easily configurable, so you don’t have to modify your documents or workflows. Plus with the most robust eSignature mobile capability, anyone can securely sign anywhere, anytime on any Internet-enabled device.

Learn more


Platform: DocuSign provides the greatest levels of flexibility, scalability, and availability. Our cloud platform lets you integrate with existing business systems quickly and easily, with open APIs that let you build additional functionality and scalability as your needs grow. DocuSign’s Carrier Grade Architecture gives you the assurance of continuous system availability with zero maintenance downtime, bulletproof data integrity and resilient system performance.

Learn more


Security: DocuSign has comprehensive and fully audited policies to ensure that your documents remain secure, confidential and enforceable—and that the signer’s identity can be authenticated. DocuSign has made industry-leading security investments with 256-bit encryption, tamper-proof seals, and the broadest choice of signer authentication methods. Plus, DocuSign is the only eSignature provider that meets the highest international security certification standards, including xDTM (link), ISO 27001, SSAE 16, TRUSTe, PCI DSS 2.0, and U.S. Department of Commerce Safe Harbor.

Learn more


Partner Ecosystem: With more than 100 partner integrations in a variety of industries and use cases—and pre-built connectors with solutions from vendors such as Ariba, Google, Microsoft, NetSuite, Salesforce and SugarCRM in our Solution Showcase—you can deploy quickly and save costs. If a connector doesn’t exist, the DocuSign Developer Center has nearly 10,000 developers already using our open APIs. You can also search the DocuSign Partner Directory for a certified DocuSign consulting partner to deploy DocuSign or build custom solutions.

Learn more


Customer Success Programs:DocuSign has developed world-class education, guidance and support offerings to get companies started faster to ensure success. We tailor onboarding programs to meet the needs of businesses of all sizes. Phone, online, and community-based support are available 24/7, and DocuSign University offers additional training and certification programs.

Learn more
Is DocuSign available worldwide?

Yes, people are using DocuSign around the world, with documents being signed in 188 countries. See the list of countries where customers are DocuSigning.

What languages are supported?

You can now sign in 43 languages: English (US), Spanish (Latin America), Japanese, German, French, Italian, Spanish (Spain - Modern Sort), French (Canada), Chinese Simplified, Portuguese (Brazil), Russian, Turkish, Korean, Portuguese (Portugal), Chinese Traditional, Polish, Romanian, Dutch, Hungarian, Czech, Greek, Swedish, Finnish, Danish, Norwegian, Ukrainian, Serbian-Latin, Bulgarian, Croatian, Slovakian, Lithuanian, Slovenian, Latvian, Estonian, British English, Arabic, Hebrew, Farsi, Hindi, Bahasa Indonesia, Bahasa Melayu, Thai, and Vietnamese.

Learn more


DocuSign also makes it easy for global users to send documents for signature, and in their native language. DocuSign offers 13 sending languages, including English (U.S.), Chinese Simplified, Chinese Traditional, Dutch, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Portuguese (Portugal), Russian, and Spanish. Languages are detected through the browser's language setting, and they can also be configured within the Administration tools.

Learn more
Where do I get more information about how DocuSign works?

Investigate How DocuSign Works and learn how its features fit for any industry. Find out Why Customers Choose DocuSign as their electronic signature solution. Explore the DocuSign Resource Center to watch videos, sign up for webinars, and read up on Case Studies and White Papers. Choose the Pricing Plan that best fits you or your company's needs.

How do I get started?

Visit the DocuSign Support Center to view Quick Start Guides and Videos to help you start signing and sending documents right away, as well as access to DocuSign University (DSU) online courses.

Digital Transaction Management

What is Digital Transaction Management?

Digital Transaction Management (DTM) has emerged as a new category of cloud services designed to digitally manage document-based transactions. DTM removes the friction inherent in transactions that involve people, documents, and data to create faster, easier, more convenient, and secure processes. DocuSign’s end-to-end solution enables preparation, execution, and management of transactions in an all-digital environment across your company, customers, suppliers and more.

Learn more about DTM
How do electronic signatures fit in with DTM?

DocuSign is an end-to-end DTM solution that enables preparation, execution, and management of transactions in an all-digital environment. Electronic signatures are at the core of DTM. Often times, at the tail end of the process when documents need to be signed, inefficient processes like printing, faxing, scanning, overnighting and data rekeying take over. DTM allows users to keep business digital throughout the entire process with the assurance that they have a secure, scalable, enforceable solution that is easy and convenient for customers to use.

Who is the DTM customer?

Given that DocuSign provides a complete end-to-end DTM solution, there is no limit to the use cases and industries that could benefit. DTM delivers benefits to organizations of every size, industry, and geography. Depending on a company’s needs, getting started with DTM can begin with a specific departmental use case that expands as companies build out their digital workflows or launch as an enterprise-wide initiative that can quickly demonstrate value. DocuSign offers a variety of pricing plans to address the needs of individual professionals, teams/departments, as well as global enterprises. Specific real-estate pricing plans and products are available.

See Pricing Plans for more information
See Real Estate Pricing for more information


How can I use DTM?

DTM use cases are broad reaching and include customer-facing applications such as sales agreements or new customer sign-ups, legal documents such as contract agreements and even include supplier agreements.

Learn more about industry-specific use case scenarios


DocuSign also readily integrates into existing digital systems (including CRM, HRM, and ERP) and connects customers, partners, employees, and suppliers. DocuSign pre-built integrations are available for: Salesforce, Outlook, SharePoint Online, SharePoint 2010, Microsoft Word, NetSuite, Microsoft Dynamics CRM, Sugar, Google Apps for Enterprise, and Google Drive.

Learn more about DocuSign pre-built integrations
Why is DocuSign driving the creation of this new category?

Digital and mobile technologies have made us more globally connected than ever before. This connection is driving massive digital transaction volume—volume that is huge today and expanding in variety and speed. Given the type and depth of our business, DocuSign is driving the creation of this category. We’ve opted to take a leadership position in defining and driving this category so that customers maintain confidence in DTM solutions, even as they expand and morph in nature over time.

What is the benefit for DocuSign customers?

DocuSign customers and prospective customers can know that an investment in DocuSign is a secure and reliable investment in their digital future. By clearly delineating this new category and substantiating it with the xDTM Standard, customers have a transparent view into all of the elements that DocuSign adheres to in order to deliver a trusted platform and completely connected solution. DTM reduces transaction times resulting in accelerated revenues and cost savings that can be measured in weeks. Internal and external customers are delighted by smooth transactions that are completed quickly, sometimes even instantaneously. Perhaps most importantly, customers have the assurance that they have standards-based DTM solution that is legally enforceable.

What is the xDTM Standard?

xDTM (or "anything" Digital Transaction Management) is the standard that delineates the requirements to deliver on the promise of Digital Transaction Management. Given the huge volume of high value and sensitive transactions in this space, a standard is imperative. The xDTM Standard is built on the cornerstones of being "trusted" and "connected" and includes the elements of security, privacy, compliance, enforceability, availability, universality, openness, and scalability.

What Is The xDTM Standard Governing Board and DocuSign's Role With The Board?

DocuSign has established a Governing Board to assist in defining and evolving the xDTM Standard. This Governing Board is comprised of industry thought leaders and experts. DocuSign holds the Chairman of the Board seat and invites industry-leading members to join the board based on their qualifications.

Electronic Signatures and Legality

What is an electronic signature?

An electronic signature, or eSignature, as defined by the Federal ESIGN Act , is an "electronic sound, symbol or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record" (ESIGN). All 50 states have laws that define electronic signatures in substantially the same way.

Learn more
What are electronic signatures used for?

Electronic signatures are used for many kinds of documents and transactions, for both personal and business use. Some examples include contracts and agreements, loans and leases, forms and orders, and many more. DocuSign offers services customized to the needs of the customer, from individuals to enterprises.

How are electronic signatures better than handwritten “wet” signatures?
  • Paper processing, printing, filing, mailing and fax.
  • Overnight shipping costs extravagant.
  • Paper free processing
  • Delivery over Internet eliminates shipping cost.
  • Delivery of mail may take up to several weeks.
  • Missed form or lost paperwork creates further delays.
  • Often requires the presence of a notary.
  • Mobile, anywhere, anytime access
  • All fields must be filled before document can be signed, leading to less “no-good” documents.
  • Tampering – Backdating, alterations, or forgery
  • High possibility for human error in data entry or copying
  • Encryption and audit trail ensures documents are tamper-evident.
  • Unalterable capture of signing data; electronic storage
What is the difference between an "electronic signature" and a "digital signature?"

Electronic signatures, e-signatures, are a broad category of methods for signing a record or a document. A digital signature is a type of e-signature that uses a specific technical implementation. Digital signatures providers like DocuSign follow the PKI (Public Key Infrastructure) protocol.

Both digital signatures and other e-signature solutions enable you to sign documents and authenticate the signer. But, the purpose, technical implementation, geographical use, and legal and cultural acceptance of digital signatures versus e-signatures varies. .

Can I use X.509 PKI Digital Signatures with DocuSign?

DocuSign provides its own Digital Signature solution and has established partnerships to support industries and transactions that require digital signatures.

DocuSign Express Digital Signature
The DocuSign Express Digital Signatures is the first fully cloud-based, digital signature solution that is automatically issued at the time of signing with a single-click. It enables senders to sign documents with an X.509, PKI standards-based digital signature backed by DocuSign that makes digital signatures easier, faster and more convenient to use.

Learn more


DocuSign's partnership with SAFE BioPharma supports pharmaceutical companies accustomed to digital signature under the SAFE-BioPharma standard to use DocuSign for non-regulated transactions because DocuSign helps enhance patient satisfaction, expedite document processing, and reduce costs.

Learn more
Are electronic signatures legal?

Yes, electronic signatures are legally binding in the United States. There are two Acts that establish this legality of electronic signatures – the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN, 2000 ) and the Uniform Electronic Transactions Act (UETA, 1999 ). Both ESIGN and UETA establish that electronic records and signatures carry the same weight and legal effect as traditional paper documents and handwritten signatures stating: A document or signature cannot be denied legal effect or enforceability solely because it is in electronic form. Learn more about how DocuSign warrants both federal ESIGN and UETA Act compliance.

Are resources available on the history of ESIGN?

In 2010, both Houses of Congress passed a resolution at the request of industry leaders, recognizing June 30 as "National ESIGN Day."

Representative Jim McDermott (D-WA) shares a statement that recognizes the 10th anniversary of ESIGN. Rep. McDermott also shares his thoughts on how ESIGN has benefited consumers and his constituents in Seattle, giving special recognition to DocuSign, the most trusted eSignature platform.

See video


David Whitaker, Counsel at BuckleySandler LLP, talks about the history of the ESIGN Act, as well as the legality and importance of eSignatures.

See video


Industry letter in support of National ESIGN Day: We, the undersigned, are writing to express our support of H. Con Res.290, designating June 30th as "National ESIGN Day."

View letter


Infographic for the History of National ESIGN Day.

See infographic
Are electronic signatures legal outside the U.S.?

DocuSign meets eSignature legal standards around the world, with documents being signed in 188 countries today.

In the UK, the equivalent legislation to the ESIGN Act in the USA was also established in 2000, and is called the UK Electronic Communication Act. DocuSign is the only company that warrants its eSignature solution to be compliant with this act.

As for the EU, the adoption of the European Directive 1999/93/EC of 13 December 1999 establishes a Community framework for the use of electronic signatures on electronic contracts in the EU. Thirty European countries (EU-27, Croatia, Turkey and Liechtenstein) have already implemented the Directive 1999/93/EC. Electronic signatures are actively in use in Europe and DocuSign is ready and legal to accelerate the speed of business. If you choose to sign with a DocuSign Express Digital Signature, you have the additional assurance of signing with an AES-compliant (Advanced Electronic Signature), as defined in the EU Directive.

Learn more
Is DocuSign Title 21 CFR Part 11 Compliant?

DocuSign helps life science organizations comply with the eSignature practices set forth in 21 CFR Part 11. DocuSign's open, standards-based approach makes it easy to integrate electronic signatures in even the most complex process workflow.

View whitepaper
How do I know DocuSign's electronic signatures are trustworthy?

DocuSign's electronic signatures are:

Legal. DocuSign is the only eSignature company that is ISO 27001 certified as an information security management system (ISMS). This is the highest level of global information security assurance available today, and provides customers with the assurance that DocuSign meets stringent international standards on security.

Learn about our world-class legal protection


Secure. Each Electronic Signature is unique, documentable, encrypted, and tamper-evident. DocuSign guarantees confidentiality of all transactions and furthermore provides multi-faceted verification of signing events.

Learn about our Bank-Grade Security


Auditable. DocuSign provides a complete and extensive audit trail that serves as third-party validation of transaction completion, including information such as the signer's email address, name, authentication method, IP address with time stamp, and more.

What if I need an on-premises signing solution due to specific industry or regional laws and regulations?

For some regulated transactions, your needs may be best met with an on-premises signing solution that uses digital signature technology. Signature Appliance from DocuSign is the most trusted, on-premises, embedded electronic signature solution for powering approval and agreement processes in regulated industries and markets. It’s built using industry-standard digital signature technology and includes pre-built connectors to integrate with your existing on-premises systems. Signature Appliance has over a decade-long track record of success enabling regulated transactions.


Can I try DocuSign before I purchase a plan?

Yes. We offer free 30-day trials to help you learn the ropes before you decide if you want to purchase a plan. You can sign up for a free 30-day trial at our sign-up page.

My 30-day trial just ended. What now?

It's time to upgrade. You can log back into your trial account and look for the upgrade button in the upper-right corner of the screen—from there, you'll be able to complete your purchase.

What options do I have for plans and packages? What comes with each option? Which is best for me?

The right plan depends on how you’ll use DocuSign. For instance, how many people will be sending envelopes? How complicated are your workflows and compliance? Etc. Here are some quick pointers on which plan might work best for you. For more details, please visit our Products and Pricing page.

  • PERSONAL – This is the best option if you’ll only have only one person sending a few documents per month and you need to collect only the date and the recipient’s name and signature. If you’ll have more than one person sending documents or if you’d like more advanced options, then you’ll need to consider one of the following plans:
  • STANDARD – Best if you want the basics that come with the Personal plan but you also need people to sign documents in person, or you need to collect more information from your signer such as email address, phone number, text fields, or title.
  • BUSINESS PRO – Best if you want all the benefits of Standard but you also want to custom brand your recipients’ DocuSign experience, or you want to save time by sending documents in bulk or by collecting signatures right from your own website with our PowerForms feature.
  • ENTERPRISE PRO – Best if you need to go above and beyond Business Pro because you have complicated workflows or compliance concerns, or you generally need a customized solution.
  • REAL ESTATE EDITIONS – Best for the specialized needs of real estate professionals.

Not sure you’re ready to choose between plans? Sign up for a Trial account.

What are my payment options?

We accept Visa, MasterCard or American Express. We do not accept Discover, Diners Club or JCB cards. You can opt to pay annually or on a month-to-month basis. To learn about our plan details and pricing options, visit our Products and Pricing page.

Will my monthly and annual subscription be automatically renewed?

Yes, your subscription will automatically be renewed until you let us know that you'd like to change your plan or cancel your account.

How do I cancel my account?

Let us know that you'd like to cancel your account and we'll take care of it for you. Email from the email address on file with your request to cancel. If you no longer have access to that email, call us at 1.866.219.4318.