DocuSign Support Plans

Standard Support
Plan

Included with
Subscription

  • DocuSign self-service resources¹
  • System availability monitoring¹
  • Online case management¹
  • Target initial response time <24 hours

Plus Support
Plan

Call for pricing
1-877-720-2040

  • DocuSign self-service resources¹
  • System availability monitoring¹
  • Online case management¹
  • Target initial response time <8 hours
  • 24/7 live phone support (English only)³
  • Escalated support

Premier Support
Plan

Call for pricing
1-877-720-2040

    • DocuSign self-service resources¹
    • System availability monitoring¹
    • Online case management¹
    • Target initial response time <4 hours
    • Global emergency support <1 hour²
    • 24/7 live phone support (English only)³
    • Escalated support
    • DocuSign integration support (Connectors)

Enterprise Premier
Support Plan

Call for pricing
1-877-720-2040

  • DocuSign self-service resources¹
  • System availability monitoring¹
  • Online case management¹
  • Target initial response time <2 hours
  • Global emergency support <30 min
  • 24/7 live phone support (English only)³
  • Escalated support
  • DocuSign integration support (Connectors)
  • DocuSign sandbox demo environment
  • Technical customer success manager (TCSM)⁴
  • Web application administration course 1 User