Uncovering How Customers Like to Do Business in the Digital Age
Customers are going digital. With you. Or without you.
We talked to over 4,000 consumers and 800 senior decision makers here in Europe. The goal: Uncover how customers like to do business – and discover how well businesses are providing that experience. The customers unmistakably told us they want to go digital. And the businesses? Let's just say they haven't always kept up with the digital transformation. But you can.
Join Guy Washer, Managing Partner at Sapio Research, as we deep-dive into the results and provide actionable takeaways from stats such as:
- 87% of consumers expect to complete agreements digitally
- 93% of organisations believe they should be going digital faster
- 87% of senior decision makers within businesses are making digital transformation a top priority