The Path to Better Customer Experiences
We've all heard the phrase, "the customer is always right."
It's a staple expression for the customer-first approach to business; a strategy that optimises for customer satisfaction.
But how do we actually achieve this?
It is no longer enough to solely address customer needs; organisations must also rethink the employee experience to enable increased support to better meet customer needs, and build trust and loyalty.
Join special guests and customer success experts with a collective experience in world-leading brands such as McAfee, Qlik, British Airways and Accenture to hear how organisations are taking steps to provide seamless customer experiences.