California DocuSigns to Expedite Resident Healthcare Inquiries and Requests

SAN FRANCISCO – DOCUSIGN MOMENTUM – May 15, 2013 DocuSign, The Global Standard for eSignature®,  announced that the California Department of Managed Health Care (DMHC) selected and has launched DocuSign’s electronic signature platform to expedite health care plan complaints by state residents. The DMHC has integrated DocuSign into a new consumer-friendly online form – available in both English and Spanish – to help Californians more quickly, easily, and securely submit complaints related to their health care plan.

Each year, the DMHC receives and resolves approximately 4,000 written complaints from health plan members. Topics range from issues relating to access to care, claims, enrollment, benefits, and coordination of care. Previously, health plan enrollees had to submit required forms and paperwork via mail and fax, which led to slower processing.

“Californians will get healthcare assistance they need more quickly and easily using DocuSign,” said Tom Gonser, founder and chief strategy officer, DocuSign. “California is leveraging DocuSign to improve the experience of residents throughout the state with the easiest, fastest, most secure way to get a signature on healthcare forms and documents.”

The DMHC’s secure portal and online videos were funded through a federal Affordable Care Act grant. DocuSign’s eSignature solution helps:

  • Reduce costs – DocuSign helps the State of California reduce the need for paper, printing, and faxing, which helps reduce expense for taxpayers.
  • Offer consumers online convenience – DocuSign helps the State of California give its consumers the convenience of anywhere, anytime access for completing documents.

The State of California joins others states and government organizations – including the State of North Carolina and the Internal Revenue Service – who are leveraging DocuSign’s eSignature platform to accelerate transactions, reduce costs, and create a better experience for all involved. Government organizations interested in learning more about DocuSign may visit



Jennifer Fleming                                                                         Gregor Perotto
TallGrass PR                                                                              DocuSign, Inc.
605-275-4075                                                                        206-576-8081                                  

About DocuSign Inc.
DocuSign®, The Global Standard for eSignature®, is the leader in eSignature transaction management. Global enterprises, business departments, individual professionals and consumers are standardising on DocuSign, with more than 60,000 new users joining the DocuSign Global Network every day. Today, that network includes more than 37 million users in 188 countries. DocuSign is used to accelerate transaction times to increase speed to results, reduce costs, and delight customers across nearly every industry – from financial services, insurance, technology, healthcare, manufacturing, communications, property management and consumer goods, to higher education and others. For more information, visit or call 877.720.2040. Visit the DocuSign blog at and follow DocuSign on Twitter, LinkedIn and Facebook.