Citadel Insurance Services Goes Green With DocuSign Electronic Signature Services

Insurance Agency Eliminates Paper Processes, Streamlines Workflows and Increases Business Agility

SEATTLE – August 17, 2010 – DocuSign®, the market leader and global standard for electronic signature, today announced that Citadel Insurance Services in Florida uses the DocuSign electronic signature management service to complete and sign insurance documents online. Citadel, a leading personal insurance agency providing auto, home and business coverage, trusts the DocuSign electronic signature platform to quickly, securely and completely transact insurance documents online from anywhere, anytime.

"Citadel wanted to reduce paper and provide greater convenience to our clients so we tried a few electronic signature providers. We found DocuSign to be the most intuitive and the easiest to use. Plus, DocuSign's templates are incredible," said Jennifer Shoaf, agent and project manager at Citadel Insurance. "With DocuSign as the market leader, we get a flexible and simple solution to eliminate paper, streamline processes and reduce costs—all while providing our customers with the convenience of signing from any mobile device."

Citadel will eliminate the logistical nightmare of faxing, printing and mailing insurance forms to customers. By incorporating DocuSign into Citadel's signing workflow, Citadel customers can complete insurance forms in minutes—not days. Plus, DocuSign offers the convenience of signing using any Apple® iPhone®, RIM® BlackBerry® or any other smartphone. DocuSign provides Citadel customers with a fast and trusted method to complete insurance forms, thereby significantly reducing the time, environmental impact and cost of traditional paper-based processing.

Insurance companies across the country are adopting the DocuSign electronic signature management service. Leaders such as 1st Guard, BannerLife, First Premium, iPipeline, QuickQuote, and more and more insurance carriers and agencies have migrated to DocuSign to ensure compliance and enhance client satisfaction. For more information on how the DocuSign eSignature management service can positively impact the insurance industry, visit

"We are pleased to be the trusted electronic signature provider for Citadel and look forward to working with them to continue to better serve their clients," said Steve King, president and CEO of DocuSign. "We welcome Citadel and anticipate an accelerated on-boarding of other technology-enabled insurance companies wanting to close business faster, easier and more green using DocuSign."


About DocuSign

DocuSign, Inc. is the global leader in electronic signature. DocuSign provides the world's largest and fastest growing electronic signature platform, empowering businesses to complete transactions online quickly and securely while improving compliance and dramatically reducing costs.

DocuSign is the only cloud computing-based electronic signature platform that entirely replaces slow, expensive paper transactions with a fast, efficient and completely digital solution. Accessible from any Internet-connected device, DocuSign supports virtually any document and form type in simple and complex workflows, and provides broad user authentication options, data collection, secure document/data storage and retrieval, as well as real-time negotiation and collaboration tools.

DocuSign employs the industry's only multi-site enterprise class, SAS-70 data centers delivering 99.9% uptime for customers over the last four years. With more than 8 million unique signers processing millions of transactions per year, DocuSign is trusted by more people, more companies, more times than any other electronic signature provider in the world.

To learn how DocuSign can accelerate your business, visit or call (866) 219-4318. Subscribe to the DocuSign blog at and follow DocuSign on Twitter at, LinkedIn at or on Facebook at

DocuSign, the DocuSign logo and "the fastest way to get a signature" are trademarks or registered trademarks of DocuSign, Inc. in the United States and/or other countries. All other marks are the property of their respective owners.