DocuSign Delivers Carrier Grade Availability, New UI in DocuSign Spring ’14 Release

 DocuSign Digital Transaction Management Platform Helps Organizations Keep Business Digital to Accelerate Speed to Results, Reduce Costs, and Delight Customers


SAN FRANCISCO, CA March 6, 2014 —DocuSign announced the DocuSign Spring ‘14 Release of its Digital Transaction Management (DTM) platform, available March 11, 2014. With this release, DocuSign now provides Carrier Grade, or “always on” availability – far exceeding availability standards of traditional SaaS companies to ensure customers can complete mission-critical business transactions anytime, anywhere, on any device. DocuSign launched the New DocuSign Experience, its new user experience based on customer feedback that makes it easier, faster, and more intuitive than ever to manage and complete digital transactions. DocuSign also delivered additional innovations in mobile, security, and training to help customers rapidly automate processes to transform their businesses.

“The DocuSign Spring ‘14 Release exemplifies DocuSign’s commitment to providing our customers the most available, powerful, reliable, and easiest-to-use Digital Transaction Management platform available,” said Matt Malden, chief product officer, DocuSign. “Our customers are realizing the value of the fully digital enterprise, and will immediately benefit from our investments in high system availability, ease of use, and innovative platform capabilities.”

Carrier Grade Availability
DocuSign’s new carrier grade architecture provides ongoing resilient system performance, even during peak traffic or disaster scenarios, while also eliminating planned downtime for maintenance. Each DocuSign instance in this new architecture is comprised of multiple simultaneously active DocuSign systems in different geographic locations, each supporting customer transactions while staying synchronized with each other. In-process and completed transaction data are saved in multiple locations, providing high availability and a superior level of protection against data loss and corruption.

“Knowing that customers rely on DocuSign for mission-critical business processes, we redesigned our system architecture from the ground-up to be continuously available,” said Grant Peterson, chief technology officer, DocuSign. “Carrier grade architecture ensures that DocuSign is always on—including when our customers rely on us most, like at the end of the quarter when they are closing deals.”

The New DocuSign Experience
Created in partnership with customers, including more than 10,000 beta users, the New DocuSign Experience is the next generation of DocuSign’s user interface for sending and managing digital transactions in the cloud.  Millions of DocuSign users will immediately benefit from streamlined steps and simplified screens that make common actions even faster. Businesses that are looking to rapidly adopt digital processes can leverage DocuSign’s new highly visual and intuitive interface to accelerate transactions to increase speed to results, reduce costs, and delight customers.

Transitioning to the new experience is optional for DocuSign Individual, Professional, Real Estate, Business, and Enterprise customers starting on March 12. Existing DocuSign Free Edition users will be transitioned to the New DocuSign Experience between March 12 and August 31, 2014. Sending, signing, and document management capabilities are available now, and advanced features are being added regularly. To learn more about the New DocuSign Experience, visit

New DocuSign Security Appliance
The DocuSign Security Appliance enables organizations to manage document encryption keys in their own data centers in accordance with their security policies, while also allowing them to take full advantage of all the benefits of DocuSign’s cloud-based Digital Transaction Management platform for document handling and signing. 

The DocuSign Security Appliance allows organizations and financial institutions like Bank of America leverage the benefits of DocuSign's cloud-based Digital Transaction Management platform while maintaining control over data security within their own data centers. Bank of America partnered with DocuSign in the development of this new feature which provides flexibility to realize the benefits of DTM while maintaining compliance with existing customer agreements, security policies, and regulations that a pure SaaS solution couldn't have offered.

DocuSign Mobile Apps for Windows 8 and Windows Phone
DocuSign provides even more ways for customers to use DocuSign with the all-new native app for Windows Phone and the ground-up redesign of its existing Windows 8 app. Available in 22 languages, users can quickly send and sign documents directly from their Windows Phone and Windows 8 devices. These apps are available now and provide many business-class features including the ability to prepare documents, request signatures, place fields, manage the documents you send, and access and store documents instantly and securely in Microsoft OneDrive. For more information on DocuSign Mobile Apps for Windows 8 and Windows Phone, visit:

DocuSign University
Customers and partners now have a destination for building expertise and credentials with complimentary and paid resources available from DocuSign University. Options include (1) interactive instructor-led training workshops for DocuSign Administrators, (2) convenient and customized live virtual training, and (3) complimentary online resources including eLearning modules, hosted webinars, and on-demand videos. For more information on these options, visit

More details on the DocuSign Spring ’14 Release are available at





Jennifer Fleming                                        Julie Walsh MPRCA

TallGrass PR DocuSign NA PR                      Chameleon PR DocuSign EMEA PR

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About DocuSign Inc.
DocuSign® is The Global Standard for Digital Transaction Management™. Global enterprises, business departments, individual professionals, and consumers have standardized on DocuSign, with more than 40,000 new users joining the DocuSign Global Network every day. Today, that network includes millions of users in 188 countries. DocuSign's DTM platform supports legally compliant electronic and digital signature processes tailored to meet requirements globally with localization in 43 languages. Companies and individuals DocuSign to accelerate transaction times to increase speed to results, reduce costs, increase security and compliance, and delight customers across nearly every industry – from financial services, insurance, technology, healthcare, manufacturing, communications, real estate, retail, and consumer goods to higher education, non-profit and others – as well as every business department, including sales, finance, operations, procurement, HR/staffing, legal, and customer support. For more information, visit or call 877.720.2040. Visit the DocuSign blog at and follow DocuSign on Twitter, LinkedIn, and Facebook.