DocuSign Helps Legal & General America Streamline Life Insurance Process to Delight Customers

Legal & General America Slashes Contract Delivery Cycle Times by 50%, Eliminates Errors with DocuSign eSignature

SAN FRANCISCO – DOCUSIGN MOMENTUM – May 15, 2013 – DocuSign, The Global Standard for eSignature®, announced Legal & General America is DocuSigning to streamline and modernize its life insurance application process. Since implementing DocuSign, Legal & General America has slashed “issued to paid” cycle times (the time from sending issued contract paperwork to receiving documents back signed) by more than 50%, from thirty days down to twelve. The move to a completely digital process has reduced costs and eliminated documents ‘Not In Good Order’ to zero. DocuSign is helping Legal & General America—and its subsidiary companies Banner Life Insurance Company and William Penn Life Insurance Company of New York—deliver a faster, more convenient, and secure agent and customer experience.

“We are DocuSigning at Legal & General America to transform the insurance business with a faster completely digital process that enables straight through processing of life insurance contract placement,” said Eric Lester, vice president of administrative services, Legal & General America. “DocuSign engages our broker agents with a competitive advantage in the marketplace so they can deliver an exceptional experience that delights their customers.”

“Legal & General America has established a smarter and more efficient way to sell life insurance to and serve its customers with DocuSign,” said Joe Fuca, SVP of Sales, DocuSign. “With DocuSign, Legal & General America has eliminated the hassles, costs, and lack of security of traditional paper processing of life insurance policies to drive tremendous cost savings, efficiencies, and a better experience for agents and customers alike.”

DocuSign MOMENTUM is the premier annual eSignature transaction management user conference. Held at San Francisco’s Westin St. Francis, May 14-16, 2013, DocuSign MOMENTUM features industry thought leaders sharing insights, experiences, and best practices on adopting cloud, digital, and mobile technologies to dramatically enhance business results.

Insurance companies interested in learning more about the speed, convenience, and security of DocuSign may visit



Jennifer Fleming                                                                       Gregor Perotto  
TallGrass PR                                                                             DocuSign, Inc.
605-275-4075                                                                        206-576-8081

About DocuSign Inc.
DocuSign, The Global Standard for eSignature®, is the leader in eSignature transaction management. Global enterprises, business departments, individual professionals and consumers are standardising on DocuSign, with more than 60,000 new users joining the DocuSign Global Network every day. Today, that network includes more than 37 million users in 188 countries. DocuSign is used to accelerate transaction times to increase speed to results, reduce costs, and delight customers across nearly every industry – from financial services, insurance, technology, healthcare, manufacturing, communications, property management and consumer goods, to higher education and others. For more information, visit or call 877.720.2040. Visit the DocuSign blog at and follow DocuSign on Twitter, LinkedIn and Facebook.

About Legal & General America

Headquartered in Urbana, Maryland, Legal & General America is in the business of providing life insurance protection for American families from coast to coast.  Banner Life Insurance Company and its subsidiary, William Penn Life Insurance Company of New York, make up Legal & General America. Its parent company is Legal & General America Group Plc., an international insurance organization founded in 1836.