DocuSign outlines System of Agreement strategy and economic impact for UK businesses

Company opens annual conference with vision for future, and demonstrates tangible impact of e-signature and digital transformation technologies

LONDON, Oct. 2, 2018 /PRNewswire/ -- At its annual Momentum 2018 customer, partner and developer conference here today, DocuSign shared its vision to transform the fundamental element of doing business—the agreement—and introduced research quantifying the productivity, time- and cost-saving benefits of e-signature technologies in the UK.

DocuSign, Inc.

The company, which went public on the Nasdaq exchange in April this year, is known primarily for offering the world's #1 e-signature solution—itself part of a broader System of Agreement (SofA) Platform that automates and accelerates how companies prepare, sign, act-on and manage agreements.

"We're seeing strong demand for e-signature technologies across enterprise companies, small-to-medium businesses and end-users here in the UK. The time savings, cost savings, and sheer ease-of-use are the main drivers," said Dan Springer, CEO of DocuSign, during his keynote.

"We're also seeing an increase in customers asking for support in modernising what happens before and after that e-signature takes place. That's exactly what our System of Agreement strategy is about: transforming the entire agreement lifecycle, so companies can do business faster and more cost-efficiently, and deliver a better experience for customers and employees."

Market research data released today quantifies these benefits, as seen by the customers that were surveyed. For the commissioned study—The Total Economic Impact™ Of DocuSign UK—Forrester Consulting designed a composite organisation to represent its findings from customer feedback. Forrester found that, over three years, that organisation could:

  • Save over 1.5 hours per transaction and expect a 121 percent return on investment, recouping the investment in DocuSign in less than six months.
  • Reduce the 'not-in-good-order' rate by up to 85 percent when compared to the previous manual process for agreements—translating into savings of more than £170,000.
  • Save almost £7 per transaction in paper, printing, postage and storage costs—translating into an operational expense reduction of more than £150,000.
  • Benefit from an improved customer and employee experience, shortened turnaround times, stronger security and compliance, and an overall improved ability to scale.

The study also states: "What technologists knew as 'systems of record' and 'systems of engagement' have become systems to win, serve and retain the customer. Each component plays a much larger, integrated role in providing an outstanding customer experience … [and] e-signature has become a component in a larger system of agreement, where companies have processes and technologies to support the preparation, signing, enacting, and management of agreements."

According to an ICT and compliance manager at an employment services company interviewed for the study: "It used to take us two days. [We would] then send [agreements] off to another department and that would take another day or two. It could be three days to a week before that document is done and gets where it needs to go. Whereas now [with DocuSign] it will all be done in a couple of hours, maybe a day."

Today's conference includes appearances from executives at Shell, Unilever, and Arm, each explaining how they are using DocuSign to modernise, connect and automate their own Systems of Agreement. It also includes a presentation by Forrester Research about the Total Economic Impact study. For those unable to attend, DocuSign will host a 'best of Momentum' webinar. To sign up, visit

Media Relations:
Adrian Wainwright
Head of Communications

Investor Relations:
Annie Leschin
VP Investor Relations

About DocuSign, Inc.
DocuSign helps organisations connect and automate how they prepare, sign, act-on, and manage agreements. As part of its cloud-based System of Agreement Platform, DocuSign offers eSignature—the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, more than 425,000 customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives.

For more information, visit, call +44 203 714 4800, or follow @DocuSign on Twitter, LinkedIn, Facebook, Instagram and Snapchat.

Copyright 2003-2018. DocuSign, Inc. is the owner of DOCUSIGN® and all its other marks ( All other marks appearing herein are the property of their respective owners.

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