e-Rewards, Inc. Boosts Customer Satisfaction with DocuSign for Salesforce eSignature Service
DocuSign Electronic Signature Solution Slashes Contract Turnaround for Global Internet Market Research Firm
SEATTLE – March 23, 2010 - DocuSign®, the leading provider of on-demand electronic signature solutions, today announced that e-Rewards Market Research employs DocuSign for Salesforce to minimize contract cycle time, launch projects sooner and enhance client satisfaction. The Dallas-based Internet market research firm has dramatically shortened contract signing turnaround using DocuSign for Salesforce electronic signature services. Executing contracts faster has positively impacted client project kick off scheduling, thereby increasing client satisfaction. Because of the success of DocuSign for Salesforce at e-Rewards, the firm is integrating the use of DocuSign within all divisions to achieve benefits company-wide.
"In this line of work, you’ve got to have some type of e-signature solution," said Frank Levell, the e-Rewards technology leader assigned to the initiative. "e-Rewards has such a large volume of daily contracts that evaluating electronic signature services, like DocuSign, just made sense. DocuSign has effectively stopped us from chasing paper."
Since implementing DocuSign for Salesforce, e-Rewards has expedited the process of managing more than 2,200 projects per month. Sales staff now use DocuSign for Salesforce to quickly create and send contracts for signature, streamlining workflows and accelerating the contracting process. Staff also have complete visibility into the contract signing process with online, real-time status tracking within the DocuSign Console in Salesforce. Security is assured with encrypted contracts and signer authentication. Customers easily and conveniently electronically sign contracts. And, DocuSign provides a legally binding signature—the same as a traditional handwritten signature with copies available to all contracting parties. Contracts are returned correctly every time to the appropriate person, thereby eliminating the hassles of distributing paper documents or resending for missing information.
DocuSign electronic signature solution for Salesforce reinforces the e-Rewards brand through its new digital contract platform. The e-Rewards look and feel is extended throughout the customized style sheets ensuring continuity and messaging.
"In our industry, getting market research projects in the field quickly is paramount. We are continually looking at ways to shave time off our end-to-end cycle time and enhance our client engagement experience at every touch point," said Steve Davis, e-Rewards executive vice president and chief operating officer. "With the DocuSign electronic signature service, we reduced our cycle time, projects are scheduled sooner and most importantly, our client's love the solution."
The DocuSign Advantage
After reviewing several solutions, e-Rewards selected DocuSign for Salesforce based on the following key criteria:
- Ease of Use—DocuSign makes it easy for e-Rewards to create contracts for client e-signature, and just as simple for client to sign electronically anywhere, anytime. This intuitive service closely replicates the traditional signing process, creating a positive client experience.
- Compliance—DocuSign for Salesforce includes advanced features such as automated reminders, guided signing and the ability to sign from a mobile device enhance compliance. In addition, DocuSigned e-signature documents are legally binding, backed by a court admissible audit trail.
- Real-time Visibility—DocuSign reveals the signing status of every contract in real-time: when it was opened, when it was signed, the time the transaction has taken, and which agreements remain to be signed, enabling e-Rewards to manage its channel more effectively.
- CRM Integration—By employing DocuSign for Salesforce, e-Rewards can now Close it in the CloudTM without leaving Salesforce CRM system. DocuSign automatically populates Salesforce data sets into its service which eliminates the need to re-key data.
- Workflow Management—DocuSign automated many workflow processes for e-Rewards, freeing salespeople from manually tracking contract status and rekeying data
About e-Rewards, Inc.
e-Rewards, Inc., based in Dallas, TX, is a leading global online sampling and online data collection company, recognized for delivering high-quality panelists, high response rates, and industry-leading panel retention rates. With its December 2009 acquisition of and merger with Research Now, the company expanded its global presence. The company now operates online opinion panels with more than 6 million panelists in 37 countries around the globe. Offering a full suite of data collection services including online sample, survey programming and hosting, and survey translations, the company serves over 2,000 clients with a multilingual staff located in 20 offices around the globe.
About DocuSign, Inc.
DocuSign, Inc. is the leading provider of on-demand software services for electronic signature.DocuSign empowers individuals, small businesses and global enterprises to operate faster and more efficiently, with greater profitability, enhanced security and compliance. DocuSign is the only Web-based service to securely automate and control the entire electronic document signing process. DocuSign employs the SaaS eSign industry's only enterprise class SAS-70, fully redundant data center delivering 99.993% uptime for customers over the last 30 months. To date, more than 70 million signature events have been executed using DocuSign. In addition, DocuSign is the official and exclusive provider of e-signature services for the National Association of REALTORS® 1.1 million members, under the REALTOR Benefits® Program.
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