Electronic Merchant Systems' Sold on DocuSign for Salesforce eSignature Service

DocuSign Helps Leading Merchant and eCommerce Solutions Provider Close Deals in the Cloud!

Seattle – April 14, 2010 – DocuSign®, the leader in on-demand electronic signature solutions, today announced Electronic Merchant Systems (EMS) uses DocuSign for Salesforce to close contracts in the cloud. Seamlessly integrated within EMS's Salesforce CRM, DocuSign for Salesforce has increased productivity, enhanced customer satisfaction and reduced the average turnaround of EMS contracts from days to minutes. As a leader in merchant processing and electronic transactions, EMS has successfully closed the loop in completing the sales cycle online with DocuSign.  

"We were testing another eSign provider when we learned about DocuSign for Salesforce—it was exactly what we were looking for," said Rob Coolidge, corporate trainer at EMS. "What really sealed it was the seamless integration of DocuSign for Salesforce. Tracking information is extremely important to us and DocuSign for Salesforce collects customer data and automatically updates Salesforce CRM. It really allows our sales team to focus on selling rather than wasting time chasing paper."

As a merchant service provider, EMS requires an in-depth application which needs to be completed by new and renewing merchants. This process, along with shipping, was labor intensive and costly for both EMS and its clients. Additionally, when applications were returned, sales staff manually entered client data from the paper documents and tracked this data in Salesforce.

With DocuSign, EMS can now manage the entire application process from within Salesforce. While in Salesforce, EMS account executives can click on the DocuSign tab, quickly tag the document with drag and drop Sign Here tabs and data fields, and press send. EMS clients receive an email notification, adopt an e-signature and return the completed application within minutes. The entire application process is completed securely online, while all client data obtained during the DocuSign process is automatically updated in Salesforce CRM. No more printing and sending expensive overnight letters. No more time wasted rekeying information and no more data entry errors.

"As the leader in merchant services industry, EMS continues to drive innovation in payment processing and DocuSign is just another example of EMS's continued efforts to enhance their client experience," said Steve King, president and CEO of DocuSign.  "DocuSign is pleased to be working with EMS to streamline business processes and increase efficiencies."


About Electronic Merchant Systems (EMS)

Electronic Merchant Systems is a leading merchant service provider offering quality solutions to businesses throughout the United States. EMS offers a complete suite of transaction processing and electronic payment solutions including credit card processing, check authorization services and customized gift card and loyalty programs. Electronic Merchant Systems Point-of-Sale services enable merchants nationwide to accept any type of electronic payment easily and securely. We have solutions for business in all stages of growth giving merchants an important advantage in a rapidly changing marketplace. To learn how EMS can help your business grow, telephone (800) 726-2117 or visit www.emscorporate.com.

About DocuSign, Inc. 

DocuSign, Inc. is the leading provider of on-demand software services for electronic signature.DocuSign empowers individuals, small businesses and global enterprises to operate faster and more efficiently, with greater profitability, enhanced security and compliance. DocuSign is the only Web-based service to securely automate and control the entire electronic document signing process. DocuSign employs the SaaS eSign industry's only enterprise class SAS-70, fully redundant data center delivering 99.993% uptime for customers over the last 30 months. To date, more than 70 million signature events have been executed using DocuSign. In addition, DocuSign is the official and exclusive provider of e-signature services for the National Association of REALTORS® 1.1 million members, under the REALTOR Benefits® Program.

To learn how DocuSign can accelerate your business, visit www.docusign.com or call (866) 219-4318.

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