Karell Travel Books with DocuSign eSignature Service
DocuSign Enhances Satisfaction of Travelers with Secure Online Transactions
DocuSign®, the leader in on-demand electronic signature solution, today announced that Karell Travel uses DocuSign to securely transact online payment authorizations for travel. Florida-based Karell Travel chose DocuSign for its reliability, security and ease of use.
"Karell is constantly looking for ways to improve our clients' booking experience so the decision to use DocuSign was easy," said Craig Pieters, director of marketing at Karell Travel. "DocuSign enhances the client experience by providing a fast, convenient and secure online process to conduct credit card transactions. DocuSign is simply the best solution available."
Karell specializes in designing dream vacations for travelers to exotic destinations. Paying for vacations using a credit card was often inconvenient for clients. Karell faxed credit card authorizations to clients, who in turn, would complete, sign and fax back the form. Receiving and returning credit card authorizations often meant clients had to pay for the use of a fax machine or mail the completed authorization to Karell. Delays in securing payment could jeopardize booking travel at competitive rates. Plus, wasting paper by printing and faxing simply did not align with Karell's underlying belief in giving back to the planet.
Pieters knew there had to be a better way. After thorough research, Pieters approached DocuSign and accepted a free trial. Karell travel specialists immediately began sending credit card authorizations to clients for electronic signature. Karell clients received an email notification, adopted an e-signature, and e-signed and completed credit card authorization within hours. After a few weeks, Karell was convinced and contracted for the DocuSign service. With this success and the positive client feedback, Karell has expanded the use of DocuSign with client questionnaires and other travel forms.
"We are excited to be partnering with this premier travel agency," said Steve King, president and CEO of DocuSign. "We look forward to working with Karell to explore even more ways to streamline their business processes and enhance client satisfaction, while safeguarding information online."
About Karell Travel
Located in Miami, Karell Travel is a full-service travel agency offering complete dream vacations with specific travel expertise in Africa and India. Karell offers full touch travel planning and affordable vacation packages, with an emphasis on satisfying client expectations and needs. For more information on Karell Travel, visit http://www.karellafrica.com/, call 800.327.0373 or email [email protected].
About DocuSign, Inc.
DocuSign, Inc. is the leading provider of on-demand software services for electronic signature.DocuSign empowers individuals, small businesses and global enterprises to operate faster and more efficiently, with greater profitability, enhanced security and compliance. DocuSign is the only Web-based service to securely automate and control the entire electronic document signing process. DocuSign employs the SaaS eSign industry's only enterprise class SAS-70, fully redundant data center delivering 99.993% uptime for customers over the last 30 months. To date, more than 70 million signature events have been executed using DocuSign. In addition, DocuSign is the official and exclusive provider of e-signature services for the National Association of REALTORS® 1.1 million members, under the REALTOR Benefits® Program.
To learn how DocuSign can accelerate your business, visit www.docusign.com or call (866) 219-4318. Subscribe to the DocuSign blog at www.docusign.com/blog. Follow DocuSign on Twitter at http://twitter.com/DocuSign.
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