Ombud Research Ranks DocuSign The Electronic Signature ‘Category Leader’

DocuSign Platform Ranks Highest Across All Categories Including Platform Capability, Security, Extensibility, Sender Ease of Use, Signer Ease of Use, and Customer Support


SAN FRANCISCO – June 27, 2013 DocuSign, The Global Standard for eSignature®, announced Ombud has ranked DocuSign highest across all research categories – and named DocuSign the ‘category leader’ – in Ombud’s new research report on eSignature solutions. The report highlights Ombud’s quantitative and qualitative analysis of the benefits of eSignature across multiple industries.

“Ombud research closes a gap by providing an enterprise definition of eSignature platforms and third-party insight into relevant use cases,” said Thad Eby, founder and CEO, Ombud. “We examined multiple eSignature solutions including data from our online platform with more than 230 business requirements, extensive online user reviews, fifteen enterprise customer briefings, and seventy-five end user interviews. We welcomed DocuSign’s participation in demonstrating the features and functionality of their platform. We at Ombud are confident our research exemplifies the six dimensions of the eSignature market we analyzed.”

According to the report, “DocuSign’s continued investment in innovation, product roadmap and customer satisfaction has established its offering as the category leader. DocuSign offers the strongest overall Platform Capability and the highest marks in Sender Ease of Use, Security, Extensibility and the critical area of Customer Success. Enterprises that want to streamline business processes should consider DocuSign’s notable team of “Customer Success Architects” to help enterprises strategize their implementation for company-wide use cases.”

Ombud’s report quantifies numerous benefits of electronic signature which are making eSignature transactions a must have to streamline antiquated paper-based business workflows into faster, more cost effective and secure end-to-end digital processes, including:

  • Increased customer satisfaction – Electronic signature makes it easy for companies to do business with their customers. In one example from the report, one major enterprise attributes a 54-point increase in Net Promoter Score to the implementation of eSignatures.
  • Faster turnaround time – With less hassle and required equipment, electronic signatures accelerate transaction times. According to Ombud research, companies receive signed agreements back an average 80% faster with eSignature transactions.
  • Cost savings – Electronic signatures eliminate expenses for printing, faxing, scanning and overnighting documents. Companies save an average of $20 per document using eSignature, Ombud found.

“DocuSign has focused on delivering what customers need to keep business digital from start to finish,” said Keith Krach, chairman and CEO, DocuSign. “Ombud’s research offers insight into the power of electronic signature to transform the way business is done to create immediate, high-impact ROI across every enterprise.”


With more than 40 million users in 188 countries, DocuSign’s growing base of global customers include Allergan, American Airlines, AON, Ariba, Bayer, BMW Financial Services, Box, Cisco, Cision, Costco, Daily Deal, DuPont, eBay, Expedia, Extra Space Storage, Gilt City, Google Ventures, Halfords, HP, Lennar, Liberty Tax Service, LinkedIn, McAfee, Medtronic, LPL Financial, Nationwide Mutual Insurance Company,, Siemens, Sony, Tata Communications, TD Ameritrade Institutional, Toyota, Transamerica, Virgin Holidays, Wellmark, Xerox, Yahoo!, Yamaha and many others.


More than 65,000 businesses and organizations worldwide trust DocuSign to not only obtain legally binding eSignatures, but to keep business digital by completely automating end-to-end business processes, including managing forms and data, workflows, authentication, payment, storage, and integration with business systems. These digital transactions are faster, more secure, reduce errors, and cost a fraction of manual paper processes.


Individuals interested in reading the full Ombud Report on eSignature Solutions may visit: Companies interested in learning more about DocuSign’s eSignature transaction management platform may visit




Jennifer Fleming                                                                              Gregor Perotto                                

TallGrass PR                                                                                        DocuSign, Inc.

605-275-4075                                                                                     206-576-8081                                  


About DocuSign Inc.
DocuSign®, The Global Standard for eSignature®, is the leader in eSignature transaction management. Global enterprises, business departments, individual professionals and consumers are standardising on DocuSign, with more than 60,000 new users joining the DocuSign Global Network every day. Today, that network includes more than 40 million users in 188 countries. DocuSign is used to accelerate transaction times to increase speed to results, reduce costs, and delight customers across nearly every industry – from financial services, insurance, technology, healthcare, manufacturing, communications, property management and consumer goods, to higher education and others. For more information, visit or call 877.720.2040. Visit the DocuSign blog at and follow DocuSign on Twitter, LinkedIn and Facebook.