Pacific Marine Credit Union Streamlines Account Openings and Loan Applications With DocuSign eSignature and MeridianLink

Credit Unions Standardize on DocuSign Electronic Signature To Accelerate Revenue, Lower Cost and Enhance The Member Experience At Home and Abroad

SAN FRANCISCOOctober 4, 2011DocuSign, the global standard for electronic signature, announced today that Pacific Marine Credit Union is using DocuSign integrated with MeridianLink, a leading application service provider for financial institutions, to make account openings and loan applications easy and fast for its 73,000 members—including military personnel serving abroad.

"DocuSign and MeridianLink enable customers to easily open accounts and quickly sign loan documents anytime, anywhere,” said Jennifer Topzand, director of marketing at Pacific Marine Credit Union, “With DocuSign we’ve also customized the look and feel of our customer signing experience so it’s comfortably familiar for our members. DocuSign’s integrated eSignature solution dramatically improves the speed of our account set-up and signing process so customers can enjoy member benefits and get needed funds in minutes rather than weeks.”

“DocuSign helps credit unions like Pacific Marine offer faster, more convenient member service that lowers cost and accelerates time to results,” said Dustin Grosse, chief marketing officer at DocuSign. “Our partnership with MeridianLink makes it simple for credit unions to leverage the easiest, fastest, most secure way to get customer information and signatures online.”

DocuSign’s integration with MeridianLink’s multi-channel account opening and loan origination platform, Xpress Accounts and Loans PQ, helps solve the paper problem experienced by credit unions and financial institutions around the globe. DocuSign’s electronic signature solution eliminates the need for the traditional pen and paper by allowing applicants to apply and sign for new accounts and loans anywhere, anytime, on any device.

DocuSign’s electronic signature solution helps credit unions:

  • Accelerate speed to revenue – With transaction cycle times cut from weeks to minutes, close rates increased by 80% or more, and “Not In Good Order” documents eliminated, DocuSign helps credit unions earn revenue sooner.
  • Lower cost – DocuSign saves credit unions time and money by reducing printing, faxing, and overnighting costs, eliminating the rekeying of member data, and increasing compliance.
  • Enhance member satisfaction – DocuSign increases member convenience with anytime, anywhere signing so members can open new accounts and loans in minutes online.

“In the world of credit unions, the customer experience is often the key differentiator,” said Doug Glagola, vice president of business development at MeridianLink. “With a huge number of loans and accounts originated online, Pacific Marine is now able to deliver convenience and speed by quickly processing member applications without paper. MeridianLink and DocuSign help Pacific Marine provide its members with excellent service, no matter where they may be.”

Pacific Marine Credit Union plans to integrate DocuSign throughout its organization, extending the business results achieved in account openings and loan processing to internal documents and other operational forms.

Credit unions interested in learning more about DocuSign’s electronic signature solution can visit DocuSign at the Credit Union National Association (CUNA) Lending Conference in New Orleans, LA, November 6-9, 2011; or by visiting


About DocuSign Inc.

DocuSign® is the global standard for eSignature. DocuSign helps customers decrease transaction times, reduce costs, and enhance customer satisfaction with the easiest, fastest, most secure global network for sending, signing, tracking, and storing documents in the cloud. For more information, visit or call (800) 098-8113. Visit the DocuSign blog at and follow DocuSign on Twitter, LinkedIn and Facebook.

About MeridianLink

MeridianLink, Inc., developer of the industry's first multi-channel account opening and loan origination platform, is a leading provider of enterprise business solutions for over 20,000 end users in the financial services industries. The company’s passion for excellence is reflected in their web-based credit reporting, lending, and new membership/deposit opening technologies, which all enjoy solid reputations as being cutting edge, reliable, and affordable. Based in Costa Mesa, California, MeridianLink is committed to creating “Smart Solutions” that deliver “Real Value.” For more information, visit

About Pacific Marine Credit Union

Pacific Marine Credit Union is a state chartered credit union with more than $590 million in assets, serving approximately 73,000 members. PMCU was chartered in 1952, headquartered out of Oceanside, California. PMCU is a full-service financial institution offering a wide variety of products including Free Checking, low cost Mortgage Loans, and great rates on Auto, RV and Home Equity loans.  The credit union has been serving military personnel for more than 56 years, but is now open to anyone living or working in San Diego, Riverside, and San Bernadino Counties.