FAQs

• What's intelligent agreement management (IAM)?

  Intelligent agreement management (IAM) is a new category of cloud software that helps organisations everywhere escape the Agreement Trap, and transform the way they create, commit to and manage their agreements and agreement processes. This helps improve efficiency, reduce risk and unlock additional value from agreements.
  
  While every organisation depends on agreements for many of their vital day-to-day activities, the processes that manage them are slow, manual and error-prone, and leave critical business data trapped in static, flat files.
  
  Solving this problem and escaping the Agreement Trap requires a new way of approaching agreements, where they are treated as first-class participants in modern business workflows. This solution should support business users at every step, automate manual work and leverage the power of AI.
  
  Intelligent agreement management is a new way to help every organisation to:
  - Create agreements in a way that is collaborative, automated and integrated with all business processes and systems.
  - Commit to agreements faster, more securely and with a better end-customer, partner and employee experience.
  - Manage agreements dynamically by breaking down the data hidden within, unlocking value and eliminating unnecessary risk.
  
  
  Welcome to the new world of intelligent agreement management (IAM).

• What’s different about Docusign IAM?

  Our new IAM strategy is oriented around delivering more value to our existing customers. We are currently working on new Docusign plans that package our existing capabilities alongside new ones to create a new portfolio of applications tailored to help organisations change the way organisations create, commit to and manage their agreements. The new services and capabilities we are building will work seamlessly with the Docusign products you already use today. Below are some examples of the new functionality we are building:
  
  - Tailored applications built for the unique needs of different individuals, teams, lines of business and industries.
  - Modular capabilities and workflow designer to build agreement process solutions to match business needs in an easy-to-use, no-code workflow tool.
  - Enhanced integrations and interoperability to seamlessly connect agreement processes with critical business systems, and enable the flow of agreement data across Docusign and partner solutions.
  - A single, intelligent repository to centrally store, manage and analyse agreements across the organisation, unlocking data trapped in agreements to drive efficiencies, uncover opportunities to lower costs, and reduce risk.

• When will new IAM plans be available?

  Select IAM plans and applications will be available in the U.S., Canada and Australia starting in May of 2024. Plans will expand to additional countries starting in late 2024 and 2025. In the interim, we will continue to deploy new innovations across our existing offerings.

• Will my eSignature or CLM plan change?

  If you're an existing eSign or CLM customer, nothing changes. You’ll continue to see new innovations deployed to your existing applications. Once IAM plans and applications are available in your region, you’ll have the opportunity to access new plans that include exciting new capabilities, with no migration required. During this time you’ll still be able to purchase or renew with your current eSignature and CLM plan. New customers can continue to try eSignature for free.